| We had been through the selling/buying process before and had very poor experiences with multiple different realtors. Lack of interest and concern for our needs being a common theme (when you say you don’t want to live in a subdivision and you are only brought to subdivisions/not coming to closing/not answering questions after a week/etc). The complete opposite experience from five star real estate. From the start the Tucker/Benner team was incredible. Any questions prior to viewing houses all had been answered in a timely manner. Amy showed us multiple houses and Karen did some follow ups. Both were very hands on digging deep and doing a “pre-inspection” of the property. Knocked off a few potential homes after noticing major work needed not mentioned on the listing! They sent suggestions for mortgage/title companies/insurance without asking for them. They make it simplified and streamlined. Any concern we brought to them they had already been investigating. All text/emails were responded to in minutes and every call was answered. I was out of state at closing but Marilyn was there to answer any questions that my wife had and eased her mind. Couldn’t be more thankful and will continue to recommend them to anyone I talk to about real estate in West Michigan! Bought a Single Family home in 2019 in Ada, MI |
